At KemmyStonecraft we always take great pride in everything we do and our commitment to our customers has always been our No. 1 priority.
Once we receive full payment we will commence work on your Award, Trophy or nameplate.
We will provide a mock up for your approval before any engraving commences. When you confirm that you are happy with the proposed layout within 15 working days you can collect your order or we will deliver to you.
We accept payment by debit/credit card, bank transfer, cheque, Pay Pal or cash with your order. If paying by cheque make it payable to ‘KemmyStonecraft’. Please note that we cannot start work on your order until payment has been cleared.
We always endeavour to despatch the goods within 15 working days of the draft design being approved. If for any reason we are unable to despatch your order within this time we will contact you before the 15th day.
If your Award, Trophy or Nameplate is damaged in transit, simply contact us and email a photograph to us showing the damage, on the day you receive the delivery and we will replace it as soon as possible.
We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.
We will also replace your Award, Trophy or Nameplate if it is not manufactured to your specification. However, if there is a mistake in the details provided by you, the customer, then we cannot replace the item free of charge, so please ensure the details you provide are correct.
By the nature of some of the natural materials used by KemmyStonecraft there can be variations in shape, colour and size and because of the manufacturing process involved minor perceived flaws may occur. However flaws are not a cause for replacement and are accepted as industry standard in awards and nameplate production.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising from your use of this site.
The information you provide us with will not be made available to any other third party.